Hotel breakfasts are a great way for guests to start off the day -- and a way to help your hotel stand out from the crowd. A delicious breakfast with varied options can really create a good impression that will stay with your visitors. In this article, you'll get an overview of hotel breakfast possibilities and how to exceed your
When guests assess the quality of a hotel, they are largely going to be judging the effectiveness of hotel operations. However, these operations are made up of a number of interlinked departments, which need to deliver on their own offering, while also collaborating with other departments to provide a seamless guest experience. In this hotel operations guide, you can learn
There is a recognized need for proactive revenue strategy and technology investment for many hotels. However, once the new technologies are integrated, there remains an open question: who’s going to keep this operation running smoothly and profitably as opening day approaches and beyond? Factors to Help You Identify the Best Staff Below you find some factors that will help you
Hotel departments are the different sections that make up a hotel or resort business. A hotel is a complex system, requiring a number of different departments that must function and work together to create a cohesive whole. In this article, you'll learn all about the different departments that are required to run a hotel, from the front desk to accounts
Restaurant chatbots are playing an increasingly valuable role within hospitality, helping businesses to deliver customer service on an around-the-clock basis while saving both time and money. In this article, you can learn more about what these chatbots are, how they work, why they are used, and how they can be beneficial. Quick Menu What is a Restaurant Chatbot? What Can
Housekeeping technology has an important role to play within hotels because it can assist the housekeeping department with its core tasks, while also allowing the team to improve efficiency and track and report progress. In this article, you can learn all about the latest technology being used within the field of hotel housekeeping. Quick Menu What is the Hotel Industry?
Front office hotel staff are among the most important employees in any modern property, as they are a regular point of contact for guests. In this article, you will be able to learn about what the front office department is, how it can be defined, what the key tasks and responsibilities are, and how technology can help the department. Quick
The role of the room attendant is of vital importance to hotels because it can have a huge bearing on presentation and overall customer satisfaction levels. In this article, you can learn all there is to know about the job, including a definition, an outline of the key duties and responsibilities, and an overview of associated technology. Quick Menu What
Hotel housekeeping is one of the most important elements of customer service, because all guests want to stay in a hotel that is clean, tidy, comfortable, aesthetically appealing, and organised or arranged appropriately. In this article, you can learn some tricks and strategies for keeping your hotel just the way guests like it. Quick Menu What is Hotel Housekeeping? Devising
Getting guests to return after travel restrictions were lifted wasn't a challenge for most hotels. But winning back the staff who left the industry has proven difficult. As a result, understaffing has become one of the pandemic's toughest consequences for hotels. This creates new problems for an industry still recovering from months of closures. But while there's no one solution,
OTAs show "breakfast included" as a primary search filter for hotel guests. It's not surprising that guests want to maximize their time and energy by enjoying breakfast within the hotel. It's one less decision they need to make. In this article, you'll see how thinking of breakfast as a profit center – setting, food, service, environment – impacts your hotel's
Hotel housekeeping is a vital part of the operation of any hotel business, therefor knowing the housekeeping duties is essential. It's the housekeeping department that ensures guests can enjoy a clean, sanitary and aesthetically appealing space when they come to stay. In this article, you'll learn all about the functions and duties of the hotel housekeeping department, what jobs are
Investing in the right restaurant management software can greatly improve the efficiency and overall effectiveness of your business. Of course, to actually find the best solutions for your restaurant, you need to understand the different types of software on the market and how they work. This article will explore a variety of restaurant management solutions, their benefits, the main features,
Hotel star rating system is one of the main ways hotels are assessed and rated. This is important, because potential customers may look at the star ratings of a hotel before deciding whether to book a room there. Here, you can find out about the types of hotel star ratings that exist, what they mean, and their overall significance. Quick
Given the challenges the international hospitality industry faced in recent years, total hotel revenue optimization (THRO) is essential today. This probably brings up ideas like optimizing revenue generation in rooms, F&B, and the spa for you and most other hoteliers. But what about housekeeping? While this department was historically seen as a cost center, it has plenty of untapped revenue
The front office department in a hotel is at the core of the entire operation. The primary functions of the front office include reservations, checking in and out, the handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer enquiries, arranging guest services, and more. In this article, you'll learn everything about the nerve centre of
A key part of running a successful restaurant involves investing in the best restaurant technology. However, in order to do this, you need to build an understanding of wider restaurant technology trends. In this article, you can find out about trends related to POS systems, contactless payments, virtual reality, QR codes, and more. Quick Menu What is the Restaurant Industry?
Restaurant management involves overseeing day-to-day operations within a restaurant, but it also has a significant strategic component, because managers are ultimately tasked with guiding a business to long-term success. Here, we provide all the information you need on what restaurant management is, how it can be defined, why it is so important, and the qualities and qualifications that are required